We enable our clients to grow richer and more capable than ever before.
Our 6D Process
Discover
We work in close harmony with your stakeholders to imagine new ways of working designed to increase profit and make your company more money.
Define
We define your user adoption programme and identify key focus areas to take advantage of new technology.
Design
Working with your people to design a user adoption programme tailored specifically for your company.
Develop
Developing a programme of works prioritised and driven by business benefits.
Deploy
We break the implementation into bite-sized chunks that can be delivered early thus realising business benefits earlier than would normally be possible.
We use SCRUM to do this. Our people mentor your people to make this possible.
Deliver
Delivering results is what we are all about. We benchmark the business benefits. We measure before and after so that you can clearly see the money you are making.
Analysis
We talk to your stakeholders and work closely with you to re-imagine work using Office 365 tools and technologies.
Technology Demonstrations
Facilitated Workshops
Business Analysis
Planning
We work with your people to develop a plan for implementing Office 365 with the clear focus on increasing user adoption.
Every business is unique and we can quickly develop products to match your specific needs.
Planning Workshops
User Adoption Plan
Project Plan
Marketing
We work as part of your team to understand the target audience. Building the message and promoting your project and getting the wider messages across your business. We setup events and craft newsletters and social media to enliven your project.
Launch parties
Newsletters & email campaigns
Social media campaigns
Doing It
We have a wide variety of different techniques, tools and strategies to increase user adoption exponentially.
Solution Competitions
Where we invite several teams to compete and build a solution to a business issue using O365 tools.
Use software tools
Where we setup VisualSP to provide just-in-time help when and where it's needed 24/7/365.
Using Walk-throughs
Where we work with you to build VisualSP walk-throughs to guide your users through complex tasks.
Using SCRUM to deliver useful functionality, quickly
Where we mentor you and guide you through using SCRUM to deliver more quickly.
Reviewing Success
User adoption activities never end. They are ongoing but we need review points to see what we are doing well and what went not so well. Then we adjust and spring forward again.
Monthly progress review.
Project implementation review.
Increment implementation review.
Help & Support
We tailor support to your needs and use software tools to help your people learn.
Your own dedicated user adoption specialist.
A User Adoption Plan tailored to your unique needs
A fixed cost for the programme
Presentation of the User Adoption Plan to key stakeholders
Office 365 webinars delivered remotely
VisualSP Office 365 Help solution
Optional Extra
Customised walk-through automations to guide your people through complex tasks.
People Resource
We provide people resource to help with
- Business analysis
- SCRUM
- Project management
- Development
- User adoption
- Facilitated workshops
We also provide people resources to help with the Microsoft Power Platform:-
- PowerApps
- PowerBI
- Power Automate
- AI Builder
Companies We Work With
What Clients Say
“Peter worked with Arden & GEM to deliver a customer Office 365 workplace project on a tight timescale. Peter has a wealth and depth of experience he brought to the project and effectively suggest improvements and challenge proposed methods of working. This meant we were able to find a best fit for the customer and leverage the combined understanding and experience. He made a real impact to the team and his contributions have allowed us to change both our team structure and delivery model. We wish Peter all the best in the future.”
Chris Reynolds
Head of Innovation & Product Development at NHS Arden & GEM.
Meet The Team
Peter M. Ridgway-Davies
Office 365 Engineer
Sharon Ridgway-Davies
Office 365 Engineer & SCRUM Master
Peter Ridgway-Davies
User Adoption Specialist & Director